Data protection policy
Version published on June 21, 2019.
1. LYRA PERSONAL DATA PROTECTION POLICY
LYRA aims to be an exemplary corporate citizen and wishes to build strong and lasting relationships with its customers, based on trust and mutual interest. In accordance with this philosophy, the protection of your personal data is essential to us and we wish to inform you through this personal data protection policy of the way in which we collect and process this data. Unless express consent is required by the laws of your country regarding the protection of personal data, by using these Materials (as defined below), you consent to our collection and use your personal data as described in this personal data protection policy.
This personal data protection policy applies to all websites, applications, as well as to any other online initiative belonging to the company LYRA and collecting personal data (the “Supports”) . Consequently, this personal data protection policy does not apply to the websites of third parties, including those which may be mentioned on our Media via an internet link. Please note that if the legislation of your country requires it, this personal data protection policy may be supplemented by local provisions which we strongly invite you to consult.
3. WHAT DATA DO WE COLLECT FROM YOU?
With your prior consent, we may collect and process all or part of the following data when you use our Media:
the data you provide (i) by filling in forms, (ii) by uploading data online, (iii) by subscribing to online services (ex: applications and social media pages) or (iv) by sending us connections:
first and last name ;
email address ;
age / date of birth;
your opinion on our products;
payment information (on Electronic Commerce Media);
any special requests you may send us (mainly for archiving purposes);
the photos or videos of you that you want to share etc.
We may ask you to respond to surveys that we use for scientific and statistical purposes.
4. DO WE COLLECT YOUR IP ADDRESS AND CONNECTION INDICATORS?
5. HOW DO WE USE YOUR PERSONAL DATA?
We mainly use your personal data to stay in contact with you, in particular by regularly sending you news and information about our products, our brands, our operations and / or our Supports. We also use your data to improve your digital experience when you connect to our Supports: understand your interest in our Supports and their content, manage your account online, validate your participation in our operations, process your payments, to ensure that our Materials are presented in the way that is most suitable for you and your terminal, and to protect you from possible fraudulent actions.
6. HOW CAN YOU ACCESS YOUR PERSONAL DATA?
You can always contact us by post, email or telephone (please refer to the contact details indicated in the conditions of use of the Media you use) to consult the personal data concerning you which is in our possession. . If you identify an error in this data or if you consider it incomplete or ambiguous, you can also ask us to correct, complete or clarify it. Finally, you can ask us to delete any personal data that concerns you and that we hold. However, please note that we may keep a record of your data for archival purposes (especially when required by law).
7. DO WE SHARE YOUR PERSONAL DATA?
Subject to what is indicated in this personal data protection policy or unless we have previously obtained your consent, we do not share your personal data with people who are not employees of the company LYRA or of its service providers (for example, our web agencies which manage certain online transactions on our behalf). Please note that we strictly require our service providers to use your personal data only to manage the services we ask them to provide. We also ask these providers to always act in accordance with applicable laws regarding the protection of personal data and to pay particular attention to the confidentiality of this data.
8. WHERE DO WE STORE YOUR PERSONAL DATA?
Your personal data is stored in our databases which are only accessible by our employees and our service providers. In some cases, and mainly for technical reasons, these databases may be stored on servers located outside the country (including outside the European Union) from which you initially entered the data. In this case, and if the countries to which your data are transferred are not subject to a personal data protection regime as strict as that described in this personal data protection policy, we take measures adapted for us ensure that your data is processed in accordance with the conditions of this personal data protection policy.
9. IS YOUR PERSONAL DATA SAFE?
We aim to always keep your personal data in the safest and most secure way. In this perspective, we deploy multiple technologies in order to prevent as much as possible any alteration or loss of your data or any unauthorized access to it. On our Ecommerce Media, we manage your payment information using industry standard methods (such as PCI DSS). We inform you that this personal data protection policy can be modified by us. In this case, these modifications will be available on this page.
10. PROTECTION OF PERSONAL DATA COLLECTED WHEN CREATING AN ONLINE ACCOUNT
LYRA, the data controller, implements the processing of personal data for the purpose of managing its customer accounts and its commercial relations, in particular for placing, monitoring and order history, to enable its customers downloading and consulting their accounting documents and allowing them to benefit from promotions and personalized recommendations
This processing is based on the execution of contracts concluded or to be concluded with LYRA, the consent of its customers and the legitimate interest of LYRA. LYRA's legitimate interest consists in the need to set up and improve its distance selling tools for its products and services as well as to constantly improve its services at the service of its customers, in particular by knowing their professional needs.
Its customers can withdraw their consent at any time. This withdrawal will not call into question the lawfulness of the collection and storage of data before this withdrawal.
The data collected are essential for this processing and are intended for the LYRA departments concerned and its possible subcontractors and service providers. The data is kept for the duration of the contractual relationship increased by the duration of the legal prescriptions.
Customers have a right, access, rectification or erasure, limitation of the processing of your data, a right of opposition, a right to the portability of your data as well as the right to define directives concerning the fate of their data after their death. Customers can also withdraw your consent at any time and lodge a complaint with a supervisory authority. If a customer exercises his rights listed above, we will however retain some of his personal information and his request to ensure the effective exercise of his rights.
Customers can exercise these rights at the following address dpo@LYRA.dental or by post to the attention of the DPO, LYRA, 25 rue Bleue 75009 Paris, accompanied by a copy of an identity document.
Identity and contact details of the data controller: Michaël Ohana, 25 rue Bleue, 75009 Paris
DPO contact details: Vincent Peslin, 25 rue Bleue, 75009 Paris